What If I Buy An Item And Cannot
Pick It Up The Same Day?
(Request To Hold Sold Merchandise)

Customers who purchase large items that they are not prepared to remove from the BNB may ask the BNB to hold the merchandise.

1. Items SOLD must be picked up 1 week from the date of purchase.Items left after this time will be considered donated and will be re-priced to sell. No refunds of payments will be given.
   
   
2. The cashier will complete the Request To Hold Sold Merchandise form. This form will include:
   
   1. Customer’s name, address, and phone number
   2. Item number and description
   3. Date of sale
   4. Date merchandise must be retrieved by the customer
   5. Customer’s signature
   
   
3. A SOLD tag will immediately be placed on the item by the cashier/volunteer.
   
   
4. When the customer returns to pickup their merchandise, the procedures for removal are:
   
   1. Verifying the customer’s receipt versus the account number/item number on the item being removed.
   2. Opening and closing the bay door for the removal of the item.(Under NO circumstances is an employee/volunteer of the BNB allowed to assist in the removal of the property by lifting, pushing, or any other physical support).